Privacy policy

We are committed to protecting the privacy and security of our patients’ personal information. This privacy policy explains how we collect, use, share and protect your personal information, in accordance with applicable laws and regulations.

1. Information we collect

We collect the information necessary to provide quality dental care to our patients. This information may include, but is not limited to:
– Contact information: name, postal address, e-mail address and telephone number;
– Demographic information: age, gender;
– Medical history: information about your medical history, current medications, allergies;
– Insurance: policy number and details of your insurer;
– Biometric data: dental X-rays, imaging and other necessary medical examinations.

2. How we use your information

The personal information we collect is used to:
– Schedule and confirm appointments;
– Perform dental examinations and treatments;
– Maintain and update your medical records;
– Manage your patient accounts;
– Send you reminders and follow-up information;
– Process payments and manage insurance claims.
We also use this information to improve the quality of our services and to comply with legal and regulatory obligations.

3. Methods of collecting information

Personal information is collected by various means, such as paper or online forms, face-to-face interviews and any communication with our staff.

4. Information sharing

We will only share your personal information with third parties where this is necessary to provide dental services (for example, with dental laboratories for the manufacture of appliances, or with insurance companies for claims processing).
We will not sell, rent or disclose your personal information to third parties unless required by law or unless we have obtained your explicit consent.

5. Protection and security of information

We implement appropriate security measures to protect your personal information from unauthorized access, use or disclosure. This includes the use of secure systems for records management, as well as physical and administrative safeguards, in compliance with applicable laws and regulations. However, no security system is infallible, and a residual risk always remains.

6. Where information is stored

Personal information is mainly stored and processed in Quebec. However, some data may be processed by external service providers outside Quebec. In such cases, we take appropriate measures to ensure that your information is adequately protected.

7. Your rights

In accordance with applicable laws, you have the following rights:
– Access your personal information held by us;
– Request correction or deletion of your information;
– Withdraw your consent to the collection or use of your information, although this may affect our ability to provide you with appropriate dental care.
If you wish to exercise any of these rights, please contact the person responsible for personal data management, Julie Gosselin, Manager.

8. Changes to this privacy policy

We reserve the right to modify this privacy policy at any time to reflect changes in our practices or legal requirements. In the event of substantial modification, we will inform you by posting a notice on our website or by sending you a notification.

9. Contact

If you have any questions about this policy or the way in which we treat your personal information, please contact Julie Gosselin, Manager, at the following address: gestion@drethunguyen.com